1. color difference
The pictures of our products are taken by professional photographers. Due to the shooting technology, scene light, display parameters and other factors, there is a slight difference between objects and pictures.
The timber family customized for clients provide the color, fabric free mail confirmation service, if not offered to provide the service, in accordance with the product to shoot pictures or your communication with the customer service to confirm the color, fabric number shall prevail.
2. do old process instructions
The timber family custom furniture by senior American and French do the old old process, will imitate the wind and insects, damage and other professional processing marks on the furniture, make furniture more strong style.The old process is illustrated by the furniture design drawings and the processing experience of our technicians,It will not damage the function and practicability of the furniture itself.
The old process has random factors, the physical processing and shop pictures will have subtle differences, please object in kind. Do not belong to the old process of product quality problems, so the family does not accept returns beams, please understand.
3. personalized description
The family used to provide customers with Home FurnishingPersonalized customized service, the product of the material, size, paint color, fabric and other customized requirements for electronic materials,And send it to the customer in the form of electronic document, confirm the paint color and fabric, and provide the sample of mail. The customer to confirm the consent of family provide special timber24 hours hesitation,Change and unsubscribe are not accepted after more than 24 hours.
The customers due to reasons lead to timely receive and confirm the custom content, delivery time delays, family Home Furnishing exemption has timber right to explain.
The family Home Furnishing to customized timber demand as the center, if the customer provides design infringement picture of product family, timber does not bear any responsibility.
Fourth, furniture production has a certain production cycle, customized products are generally photographed and payment (full) after about 48 days of delivery, such as special reasons lead to delay in delivery, customer service in advance communication premise, customers shall not be grounds for rejection.
4. logistics distribution instructions
The timber family choose the strength and experience of the logistics company, the partner service scope limit, logistics company, small area can not reach, please buyers before consulting service, consultation can reach the logistics location.
According to the distance, usually 5-15 days after the delivery of goods, such as weather, traffic and other unpredictable factors leading to delayed goods, truck traffic limit exists and in some areas, need a specific time or specific transport vehicles and inconvenience to the buyer can not refuse the reason, please understand. Timber has the right to explain the exemption of family.
The family of wooden beamsCommitment to "door-to-door and installation" serviceIt means that the goods can be delivered to the receiving address smoothly through the elevator in the designated area. If the elevator can not be successfully delivered, it will provide 2 floor and 2 floor move service; the 3 floor and the 3 floor above the floor, by the customer to undertake additional relocation costs, can refer to the local market price. This service is limited to indoor operation. If the outdoor work such as aerial work, hoisting and other outdoor work is caused by the customer's domicile space, the client and the local service provider should negotiate with themselves, and the expenses shall be borne by the client himself.
5. receipt instructions
All products are in the timber family QC test after delivery. But in order to protect the rights and interests of both buyers and sellers, please when you receive goodsFace to face acceptance,If the shortage is found or the outer packing is badly damaged and the heavy object is extruded,Please do not sign and contact us for the first time,After the logistics company returns, we willFree re delivery,All logistics negotiations and compensation issues are in charge of our store.
② If the goods are signed and unpacked, the product is found out of stock and damaged,Please take a clear photo, the first time to contact customer service to provide the relevant certificates, family will provide appropriate treatment beams for you according to the situation: if the product quality problems, weIn charge of maintenance or replacement of the factory, the freight should be borne by us.If the customer causes the monk not to notify in time, we provide the repair and the cost is borne by the client.
6. refund / exchange instructions
Because of the product quality problems, product transportation process damage, customer service errors and other reasons,It is confirmed that we accept the exchange without qualification,And responsible for the related costs.
For the quality problem is not a product (such as color deviation, serious product functional design, use of defects) due to customer personal love, don't use more than 45 days, deliberate damage, force majeure damage and other reasons, family does not accept the returned beams.
Purchase 3Non spot products in our shopAll of them are custom made products, and comply with Tmall's terms of return for customized products. When the customer confirms the order more than 24 hours, the goods will be returned and the buyer shall bear 50% of the amount of the order.
7. after sales instructions
Timber family provides one year free warranty, three years free home maintenance and lifelong warranty costs of customer service service
During the warranty period, the man-made damage to the furniture repair, the cost borne by the customer.
The products, due to force majeure caused by external causes serious damage (normal use can not be guaranteed by maintenance), with family does not undertake customer service maintenance.
Third, on-site maintenance, please customers at least one week ahead of schedule with our customer service staff reservations, home maintenance range for the city and the outskirts of the city, such as the location of the housing traffic inconvenience caused by additional traffic and other costs, please communicate with our customer service consultation.