Product delivery notice
The official flagship products specified by the courier Business Hours on Monday to Sunday delivery. All delivery shall be signed. In order for shipment when this product is available, and may lead to multiple delivery. If the delivery fails, will leave a name card to you, you notice a courier to arrange more convenient delivery date. For your convenience, you may prefer to send your order to your office address. Please note that if you decide so, the goods may be received by the receiving department. For the sake of safety, do not allow the delivery to the mailbox. For verification purposes, the receiving party shall provide the buyer shipping address or listed in the order of the receiving party identity to our designated carrier.
The purchase of qualifications
The official flagship store only to individual user sales and delivery of products. Although the confirmed order or payment, if there are reasonable grounds to believe that buying products not for personal use, you can cancel any orders.
The operating time
If you want to get the product and pricing information, our online customer service will be on Monday to Sunday morning 9 a.m. to 6 p.m. (excluding public holidays Chinese) to help you. To help other order status information or to have your orders in the official flagship store, please contact customer service online.
Check order status
You can check your order status login Tmall has to buy baby.
You need to use Alipay to pay, please refer to the specific details about Alipay, Alipay paid to help introduce.
We will provide the ordinary VAT invoice, you will be able to use in the individual claim compensation, warranty and maintenance for proof. Such as the need to modify the invoice, need to communicate with customer service for confirmation in force.
After receipt of the invoice, such as invoice, content or amount, and orders or fill in the resume content does not match. Please contact customer service and want confirmation, and the original invoice will be mailed back to the company to reopen. As a result of customer issues need to reopen the invoice, return to pay. Refund a portion of the goods will not be able to change the invoice.
Open up or reopen the invoice only once, for a period to apply within 14 days of the invoice date.
The refund and return
Comply with the China three packs of provisions, the official flagship store to provide consumers with a 7 day return service. The official flagship store to remind you: after receiving goods in the first time, please carefully check the product appearance, color and configuration meets the demand, if there is any doubt, please immediately contact the online customer service staff, waiting for the express goods to retrieve the goalkeeper. We have received a return, after the relevant departments to verify the correct, you can handle the return or refund.