Please contact with the seller before the shot to determine the size of the custom-made, thank you for your cooperation!
Tatami custom is manual operation, but also because of measurement tools, measurement methods and raw material itself has the difference, single block size error0.1CM-0.2CMThe length error of the whole side is in the left and right sides1CMRight and leftIt is within the normal range. Please do not dispute it.
It's very time-consuming to make a special size. It costs extra labor for each shape40Yuan.
[color difference and broken grass]
Tatami orders are placed for horizontal texture, and back lighting direction will produce different color vision, instead of tatami quality problems.
The table will have broken in the rush weaving machines and production process, the broken grass, this is normal, also in the process of transportation and logistics will be due to collisions leading off the grass, just go off the grass at the cutlery on the line, do not affect theUse!
The tatami is a customized products, in the premise of no quality problems, you receive the wrong size can not be normal laying of tatami:
First, you provide the size chart and product consistent, because you are not accurate, please take photos and send back to modify, but must bear the round-trip freight and the cost of modification;
Two, the product received and your size chart does not match, please take photos and send back, free of charge for your amendment, the freight borne by our shop.
Because buyers caused the wrong size to the laying of the tatami, we provide paid service to modify, every piece of tatami size amendment fee40The freight must be paid back and forth.
If you have a strong practical ability, you can ask me how toDIYMethod of modifying dimensions.
Time of delivery
Custom is the completion time of the tatami10-15Day or so, plus logistics time, if you are in a hurry, please wait.
Special circumstances may delay1-3For delivery, please do not use this as the reason for return, and delay shipment disputes according to Taobao rules. Please parents can understand!
The tatami custom does not include shipping, freight is calculated according to the weight or volume, and does not participate in promotions.
This shopThe basic choice of logistics logistics (first,Huayu logistics and then choose other logistics!Logistics goods transported to the destination, the customer must lift. For delivery, customers can consult with local freight forwarder (details)Please question online customer service(including Hong Kong, Macao, Taiwan and overseas buyers), please contact me before taking it!
Please check and confirm the goods before shipment. Find out the shortage and quality problems. Please contact me. Logistics carriers are covered by insurance, if found in logistics, transportation damage,We have to get in touch with us for the first timeYou need to have the shipping company open damage certificate, and then claim. Please note: once you sign, the company as the goods have arrived safely!
Customized tatami cannot be sold again, after receipt of the goods are not returnable! After entering the production process, we can not refund the bill!
We will still do after sale service, if it is quality problem or size problem, please contact me, negotiate to solve. Hope everyone can abide by the rules of custom-made goods! If there is no reason for a bad assessment, this store will accept itBack to consumer protection, and appeal to the official Taobao to investigate the end