Instructions for product delivery
The official flagship store is delivered by a designated delivery agent between Monday and Sunday. All deliveries must be signed. The order is shipped when the product is in stock, and may cause multiple deliveries. If the delivery is not available, it will leave you a business card and notify you to contact the delivery man to arrange a more convenient delivery date. For your convenience, you may be more willing to send your order to your office address. Please note that if you decide so, the goods may be received by the receiving and dispatching department. For safety, delivery is not allowed to the mailbox. For verification purposes, the receiving party shall provide the buyer shipping address or listed in the order of the receiving party identity to our designated carrier.
The official flagship store only sells and delivers products to individual users. In spite of confirmed orders or payments, if you have reasonable grounds to believe that the purchase is not for personal use, you can cancel any order.
If you want to get the product and pricing information, our online customer service will be on Monday to Sunday morning 9 a.m. to 6 p.m. (excluding public holidays Chinese) to help you. For order status information or other assistance to your official flagship store, please contact the online customer service.
View order status
You can log into Tmall's purchased treasure to see your order status.
You need to use Alipay to pay, please refer to the specific details about Alipay, Alipay paid to help introduce.
We will provide ordinary VAT invoice, which will be used when requesting personal compensation, proving warranty qualification and applying for maintenance. If you need to modify the invoice, you need to communicate with the customer to confirm the validity.
After receipt of the invoice, if the invoice, the content or the amount of the invoice is found, it does not conform to the content when the order is placed or when it is requested to reopen. Please contact with Wangwang for confirmation, and send the original invoice back to the company to be reopened. If you need to reopen invoices because of customer problems, you need to send it back at your own expense. Part of the goods returned will not change the invoice.
Opening or reopening invoices only once, the deadline for the invoice date within 14 days of application.
Refund and return
Complying with China's three package regulations, the official flagship store provides 7 day return service to consumers. The official flagship store to remind you: after receiving goods in the first time, please carefully check the product appearance, color and configuration meets the demand, if there is any doubt, please immediately contact the online customer service staff, waiting for the express goods to retrieve the goalkeeper. We receive the refund, after the relevant departments to verify the error, you can return or refund for you.